Question 1

Does the agent really work inside my KeyCRM?

Accepted Answer

Yes. The agent replies in the same KeyCRM inbox your managers already use — across all connected channels (site widget, Instagram, Telegram, Viber, WhatsApp, Messenger). A manager sees the dialogue and can step in or take the chat over at any moment.

Question 2

Does the agent know the order status from KeyCRM?

Accepted Answer

Yes — that's the key difference from a generic bot. The agent is order-aware: by order number it pulls the status and tracking number from KeyCRM, fetches Nova Poshta tracking and tells the customer where the parcel is. It can also write the conversation outcome back into the card or funnel.

Question 3

KeyCRM already has its own chat and Neuron — why an agent?

Accepted Answer

KeyCRM gives you a messenger aggregator and a chat widget, and Neuron analyses calls and chats after the fact. But KeyCRM has no auto-responder that handles a customer 24/7 on its own. We add exactly that layer — an AI that answers routine questions instead of a manager and escalates the complex ones.

Question 4

How long does setup take?

Accepted Answer

Usually a few days: we train the agent on your catalogue and FAQ and connect KeyCRM via its API. We start with a ~2-week pilot on real traffic — if it works, we expand; if not, we wind it down honestly.

Question 5

Which languages does the agent speak?

Accepted Answer

Ukrainian first, plus Russian and English — it adapts to the customer's language within the dialogue. Tone and style are tuned to your brand.

Question 6

What does the agent handle, and what stays with a human?

Accepted Answer

Routine — 'where's my order', availability, prices and specs from the catalogue, delivery and payment, filing a return — it handles itself. Complex or conflict cases are handed to a manager with full context, so the customer doesn't repeat everything.

Question 7

How does the voice tier differ from the text one?

Accepted Answer

The text tier is AI in chats. The voice tier adds calls: order confirmation on cash-on-delivery (cuts non-redemption), Nova Poshta pickup reminders, upsell, abandoned-cart recovery, NPS. Voice costs more to run, so it's a separate tier with a bundled pool of calls.

Question 8

Won't the agent harm customers with made-up answers?

Accepted Answer

The agent answers via RAG over your live catalogue and knowledge base, not 'from its head'. Where data is missing or a question is sensitive, it doesn't invent — it hands off to a human. Quality depends on how fresh your data is, which we set up too.

Question 9

Why a flat price instead of pay-per-case?

Accepted Answer

Western tools charge ~$0.99 per resolved case (Intercom Fin, similarly Gorgias, Zendesk). For a store with a thousand requests a month that's ~₴40,000 — more than the CRM itself, and the bill grows with your success. We do the opposite: a flat monthly price, no per-case charge and no billing surprises.

Question 10

How many conversations are included in the text tier?

Accepted Answer

Up to 3,000 conversations a month — more than enough for most stores. It's a fair-use ceiling against abuse, not a meter on every message: in normal use you simply pay the flat amount.

Question 11

Is this expensive for a small store?

Accepted Answer

One live support agent costs a business ~₴30,000–35,000 a month, and covering evenings and weekends needs 1.5–2 people. The text tier is about 15% of one salary and runs 24/7 with no days off or sick leave.

Question 12

Is there a setup fee?

Accepted Answer

No. Setting up for your store and the KeyCRM integration are part of the subscription — there's no separate launch fee.

An AI support agent built into your KeyCRM

Try the agent right now

Inbound and outbound — in one agent

Inbound: chats & calls in the KeyCRM inbox

Store AI operator

Status & tracking from KeyCRM

FAQ, availability, delivery

Returns & exchanges

AI receptionist 24/7

Store outbound calls

AI sales manager

Order confirmation

Pickup reminders

Cart recovery

NPS, reviews, win-back

Native integration — and everything you already run

Plans

FAQ — KeyCRM

Let's launch an agent in your KeyCRM

Roman Poliashenko