AI Receptionist for Restaurants & HoReCa
A voice AI agent that answers guest calls, books tables, responds to questions about the menu and venue, sends SMS confirmations, and reminds about reservations. Works 24/7 — no days off, no breaks, no missed calls.
Get a voice AI receptionist for your venue
How the AI Receptionist Works for HoReCa
Inbound Guest Calls
The AI receptionist answers calls 24/7, responds to questions about the menu, books tables for the desired time and party size, and handles cancellations and changes
SMS & Outbound Guest Calls
The AI automatically sends SMS confirmations after booking, reminds guests 2 hours before their reservation, and can call to confirm
Analytics & Quality Control
Transcription
Every conversation is automatically transcribed. Full communication history with each guest.
Call Analytics
Call statistics, most popular requests, peak hours, call-to-booking conversion rate.
Conversation Scoring
Automatic quality scoring for each conversation. Identifies problematic dialogues for scenario improvement.
What happens when a human works
What happens when AI works
How It Works
Venue Process Audit
We analyze your calls, identify typical scenarios, and compile a knowledge base — menu, prices, rooms, schedule, special offers.
Booking System Integration
We connect the AI to your booking system or Google Calendar — the agent sees available tables and rooms in real time.
Scenario & Voice Setup
We build dialogue scenarios: booking, modification, cancellation, menu FAQ, escalation. We select or clone a voice for your brand.
Testing with Real Calls
We launch in test mode, calibrate responses, and verify all scenarios with real-world examples.
Launch & Continuous Improvement
Full launch with analytics, transcription, and ongoing quality improvement based on data.
Pricing
- 🤖Automatic agent creation on the platform
- 📞Inbound calls from clients
- 📋Scheduling and booking
- 📅Google Calendar integration
- 📚Your business knowledge base
- 🎙️Voice selection
- 📊Call analytics
- ✅Everything from the previous plan
- 🛠️Agent setup by the Aceverse team for your tasks
- 🔗CRM integration
- 💬Text-based customer support
- 📱Telegram, Facebook, Instagram, WhatsApp, SMS
- ✉️SMS booking confirmation
- 📲Outbound calls to clients
Frequently Asked Questions
How does the AI receptionist book tables?
The AI integrates with your booking system and sees available tables in real time. The guest provides the desired date, time, and party size, and the agent suggests the nearest available options and books the table.
Can the AI modify or cancel a reservation?
Yes. A guest can call and request to change or cancel a reservation. The AI finds the current booking, offers alternative times, or confirms the cancellation and updates the system.
Can the AI answer questions about the menu?
Yes. The AI has access to your venue's full knowledge base: menu, prices, ingredients, allergens, special offers, kids menu, vegetarian options. Guests get instant answers.
What happens when the AI can't answer a question?
If a question is outside the knowledge base or the guest asks to speak with a person, the AI instantly escalates the call to the venue manager.
Does the AI work for banquets and large events?
Yes. The AI can take requests for banquets, birthdays, and corporate events. It collects information about guest count, preferences, and budget, then escalates to a manager for detailed discussion.
Automate Reservations at Your Venue
Free consultation and demo — we'll show you how the AI receptionist works with your specific venue.