inclamo — a voice AI agent for Shopify stores
Aceverse's team built a voice AI agent for Shopify and launched a pilot rollout with first customers. The app installs from the Shopify App Store, gives a store its own number, and answers every call from live Shopify data.
The problem
Stores lose calls: the operator can't keep up, after hours it's silence, and a call center is expensive. Classic chatbots can't do voice and don't act inside Shopify.
What it does for a store
- Answers every inbound call — no operator, no IVR menu.
- Answers about products, delivery and store policy from Shopify data that syncs automatically.
- Checks order status by a number spoken aloud (understands both "1001" and "one-zero-zero-one").
- Searches products and checks stock by description.
- Validates discount codes and reads back the terms.
- Collects a callback request (name → confirmed phone → reason) and notifies the store instantly.
- Transfers to a manager with voice confirmation.
What we built
- A Shopify app (Remix / React Router 7 on Google Cloud Run): OAuth, billing, multi-tenant Postgres, GDPR webhooks, knowledge-base sync, admin dashboard.
- A voice runtime (Python, LiveKit Agents + LangGraph): a state machine with dedicated nodes per action — order, product search, discount, callback, transfer, RAG answer.
- Auto knowledge-base sync: products, pages, policies from Shopify → pgvector; updates on install, daily and on-demand.
- A store dashboard: a call list with transcripts, audio playback and a sentiment badge; callback tickets with click-to-dial.
- An eval harness: 346 real support scenarios + automated quality checks (LLM judge).
- Number provisioning: a phone number is assigned automatically on install via LiveKit SIP.
Status & roadmap
- The product was built by Aceverse's team and is in pilot rollout with first customers. The end-to-end voice flow was validated on a real phone number — 335 unit tests and 346 eval scenarios pass.
- Next: order lookup by email/phone, cancellation/modification, returns; outbound calls (abandoned-cart recovery, promos, delivery notifications); WooCommerce, Wix, BigCommerce, PrestaShop integrations.
FAQ
What is inclamo?
inclamo is a voice AI agent for Shopify stores. The app installs from the Shopify App Store, gives a store its own phone number, and answers every call from live Shopify data. The product was built by the Aceverse team and is in pilot rollout with first customers.
What can the inclamo voice agent do?
It answers every inbound call with no operator or IVR; answers about products, delivery and policy from Shopify data; checks order status by a spoken number; searches products and checks stock; validates discount codes; collects callback requests and transfers to a manager.
What stack is inclamo built on?
A Shopify app on Remix / React Router 7 (Google Cloud Run, multi-tenant Postgres), a Python voice runtime with LiveKit Agents + LangGraph, a pgvector knowledge base, the OpenAI Realtime model; the phone number is provisioned via LiveKit SIP.
Is inclamo ready to use?
Yes — the product works and is in pilot rollout with first customers. The end-to-end voice flow was validated on a real phone number: 335 unit tests and 346 eval scenarios pass.
Which platforms beyond Shopify will inclamo support?
Planned — WooCommerce, Wix, BigCommerce and PrestaShop, plus order lookup by email/phone, cancellation/modification and returns, and outbound calls (abandoned-cart recovery, promos, delivery notifications).
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